STANDARD TERMS & CONDITIONS | INDIVIDUAL
Please ensure you have read our terms and conditions of payment. These have been designed to protect your rights as a customer as well as our rights as a business.
Accommodation Bookings
Payment and Deposit
A non-refundable deposit of one night’s accommodation is payable at the time of booking if this is made more than 6 weeks prior to arrival, otherwise full payment will be required.
No bookings can be confirmed until this payment has been received by Trevose Ltd. The deposit will be credited against your final account.
The outstanding balance must be paid 6 weeks prior to arrival in full. Any no-show will be charged 100% of the total accommodation fee.
All online payments will have an initial one night’s deposit taken at the point of booking. A confirmation email will be sent by the team once the bookings has been checked (within 24 hours). The balance payment will automatically be processed 6 weeks prior to your arrival from the card provided on the booking form. If you are arriving within 6 weeks, the balance payment will be taken when the booking is received by the team. Your email confirmation from us will show your payment
Deposits
All deposits are non-refundable.
Refunds cannot be made for rooms that are not occupied for the full period that has been booked due to early departure.
Booking Amendments (tee times)
All booked tee times for residents can be cancelled up to 48 hours without penalty. Any no shows or cancelled tee times within 48 hours will be charged at 50% of the quoted rate.
Booking Amendments (Accommodation)
Night duration
Any drop in number of nights outside of 6 weeks (42 days) will incur a 50% cancellation fee per night dropped. Any nights dropped within 6 weeks (42 days) will be liable for the full accommodation rate quoted.
Cancellation
All cancellations must be made in writing. For cancellations within 6 weeks (42 days) of arrival, 100% of your total accommodation and golf costs quoted will apply.
For all cancellations outside of 6 weeks (42 days) loss of deposit only for accommodation only.
We recommend that you take out travel insurance to cover any unexpected cancellations and amendments to your booking.
Booking Agreement
It is your sole responsibility to ensure that no more than the maximum numbers of persons, as stated on the website/booking details, occupy a property during your booking. Trevose reserves the right to refuse admittance or to require you to ensure that some people leave the accommodation if they believe you are in breach of this obligation. No refunds will be given if admittance has been refused for this reason.
No sub-letting is allowed.
No caravans, campervans or tents are permitted on the Company’s property.
Arrival and Departure
Check-in is from 16:00 but guests are welcome to use the club’s facilities if arriving early. On your day of departure, please vacate your room and any designated parking area by 10.00. Departing guests are welcome to use the facilities on their day of departure. We request that all accommodation is left in a clean and tidy state.
Anyone intending to arrive after 17.30 must telephone reception in advance to get a code for the key box where their accommodation key will be stored. On your arrival in your accommodation, you will be provided with a tea and coffee welcome pack, as well as a short supply of dishwasher tablets and a toilet roll and body-wash in each bathroom. Please note it is the guest’s responsibility to provide any further provisions of this nature.
Leisure Facilities
Golf:
Residents must book all golf in advance on the championship course and register at the Pro Shop prior to play. Green fee tags must be displayed on your golf bag at all times. Green fees can be added to your account and settled on departure. Trevose Ltd accepts no liability for any personal injury suffered whilst playing golf (players are advised to ensure they have adequate personal liability cover, as Trevose Ltd does not provide such cover for visiting players).
Fitness Studio:
Residents are permitted to use the onsite fitness studio at no extra charge. Trevose Ltd accepts no liability for any personal injury suffered whilst using the fitness studio. While using the facilities you accept responsibility for your state of health and physical condition. You should not take part in any physical activity that you may not be fit for. Anyone under the age of 16 must be accompanied by an adult if using this facility.
Tennis and swimming:
Tennis courts can be booked at reception up to one day in advance. Payment for all bookings can be added to your account and settled on departure.
Residents are granted free access to the swimming pool. Please note that whilst there will be a pool attendant during opening hours in the month of August, Trevose Ltd accepts no liability for any personal injury or accident. All children under the age of 16 must be accompanied by an adult if using the swimming pool.
Padel:
Padel courts can only be booked through the Playtomic App. This can be downloaded from the relevant app store. Courts can be booked a maximum of two weeks in advance. Equipment hire is available from the proshop for a fee.
Children’s play area:
We have a children’s play area and we ask that children are supervised by an adult at all times when using this facility. Trevose Ltd accepts no liability for any accidents caused during the use of this area.
Wi-Fi:
While Wi-Fi is an advertised facility, please note that its provision is subject to availability and network conditions. It may not be available 24 hours a day.
Personal loss or damage
The Company shall not be liable for loss or damage to any property belonging to the occupants in any of the accommodation however such loss or damage may be caused.
Rates
Discounted rates and special offers are subject to availability. Your room rate will be confirmed at the time of booking; we regret that we cannot change the rate or terms of your stay once a booking has been confirmed.
VAT
VAT is included at the current rate but these prices are subject to change if VAT rises above 20%. The effective rate of VAT is determined by the rate at the time you make a payment to us. If VAT rises after you have made a deposit payment on your stay, the balance of your charge will be increased to reflect the increase in the rate of VAT, if that rate is above 20%.
Maintenance & Improvements
As the Club is open all year round, you may find that there is necessary maintenance, development or refurbishment work taking place during your visit. We will endeavour to keep any noise and inconvenience to a minimum.
Smoking
Smoking and vaping is strictly prohibited in all accommodation and inside areas of the Club. If any member of the party smokes in the property you will be liable to pay an additional charge.
Noise
Residents are requested to turn down the sound of televisions and music between 10pm and 8am.
Damage
You agree to pay for any damage the party causes to the property including the contents of the property (excluding reasonable wear and tear). You will be invoiced for the full costs incurred in rectifying any damage caused by the party.
Should any damage caused by the party to the property result in a cancellation of a future booking you shall be held liable for losses incurred due to any cancelled future bookings.
Your Responsibilities
For the whole period of your stay at Trevose, you will be responsible for the property and will be expected to take reasonable care of it. The property and all equipment and utensils should be left clean and tidy at the end of your stay. If the property is not left clean and tidy you will be required to cover any additional cleaning charges.
Should there be any health or mobility difficulties which may affect a member of the group, this must be pointed out at the initial enquiry/booking stage so that the suitability of the accommodation can be assessed.
Pets
Trevose is a dog friendly complex. Should you choose to bring your dog, it must be booked in with us prior to your arrival. We do not allow dogs on the furniture or beds. All dogs must be kept on a lead while on the golf course. They are not permitted inside the clubhouse/restaurant or at the swimming pool/children’s play area. A maximum of one dog in a Dormy Flat and two dogs in all other units are permitted. There will be a supplemental charge per dog per night, and they must be booked in prior to arrival.
Bookings that include pets are taken on the condition that all flea and worming treatments are up to date. You are not permitted to leave pets unattended at the property at any time.
You as the pet owner will be responsible for removing any evidence left by your pet and reimbursement for any damage caused. A minimum of £100 additional cleaning charge may be applied where appropriate if the accommodation or garden areas are not left in a clean and tidy condition. This would be in addition to any damage costs that may need to be recovered. Each accommodation unit is provided with a vacuum cleaner and we ask guests to clean the accommodation regularly during their stay. Please show consideration for guests visiting after you have vacated your accommodation.
Electric Vehicle Charging Point
Only the designated charging point and manufacturer approved cables for charging any vehicle during your stay are allowed. We also reserve the right to charge an additional fee if charging is felt to be excessive and/or refuse charging if we do not think it is safe/suitable to do so.
It is not permitted to charge your vehicle onsite at any other electrical point other than the designated charger as such, it is NOT permitted to charge your vehicle using a 13-amp socket outlet from your accommodation.
Penalty charges will apply if found breaking this rule.
Miscellaneous
No washing, clothes or other articles, shall be hung or exposed outside any of the accommodation.
All visitors are subject to the rules of the Club which are displayed in the Clubhouse.
STANDARD TERMS & CONDITIONS | GROUPS
Please ensure you have read our terms and conditions of payment. These have been designed to protect your rights as a customer as well as our rights as a business.
Payment and Deposit
Deposits
All deposits are non-refundable or transferable into the final balance for any amendments or cancellations.
Refunds cannot be made for rooms that are not occupied for the full period that has been booked due to early departure.
No bookings can be confirmed until this payment has been received by Trevose Ltd. The deposit will be credited against your final account.
The outstanding balance must be paid 6 weeks prior to arrival in full. Any no-show will be charged 100% of the total accommodation fee.
Booking Amendments and cancellation
Guest amendments
All amendments to the number people in accommodation once the initial deposit has been taken will incur an increase in the accommodation rate for the remaining guests in that unit. This is due to all prices quoted are for the accommodation at maximum occupancy and the drop in numbers must be covered by the remaining party.
Night’s amendment
Any drop in number of nights outside of 6 weeks (42 days) will incur a 50% cancellation fee per night dropped. Any nights dropped within 6 weeks (42 days) will be liable for the full accommodation rate.
Amendments to all bookings made more than 6 weeks (42 days) prior to arrival will incur loss of deposit only.
All amendments inside 6 weeks (42 days) will be charged at the full rate quoted at time the of booking.
We recommend that you take out travel insurance to cover any unexpected cancellations and amendments to your booking.
Cancellation
All cancellations must be made in writing. For cancellations within 6 weeks (42 days) of arrival, 100% of your total accommodation and golf costs quoted will apply.
For all cancellations outside of 6 weeks (42 days) loss of deposit only for accommodation only.
We recommend that you take out travel insurance to cover any unexpected cancellations and amendments to your booking
Booking Agreement
It is your sole responsibility to ensure that no more than the maximum numbers of persons, as stated on the website/booking details, occupy a property during your booking. The owner reserves the right to refuse admittance or to require you to ensure that some people leave the accommodation if they believe you are in breach of this obligation. No refunds will be given if admittance has been refused for this reason.
No sub-letting is allowed.
No caravans, campervans or tents are permitted on the Company’s property.
Arrival and Departure
Check-in is from 16:00 but guests are welcome to use the club’s facilities if arriving early. On your day of departure, please vacate your room and any designated parking area by 10.00. Departing guests are welcome to use the facilities on their day of departure. We request that all accommodation is left in a clean and tidy state.
Anyone intending to arrive after 17.30 must telephone reception in advance to get a code for the key box where their accommodation key will be stored. On your arrival in your accommodation, you will be provided with a tea and coffee welcome pack, as well as a short supply of dishwasher tablets and a toilet roll and body-wash in each bathroom. Please note it is the guest’s responsibility to provide any further provisions of this nature.
Leisure Facilities
Golf:
Residents must book all golf on the championship course in advance and register at the Pro Shop prior to play. Green fee tags must be displayed on your golf bag at all times. Green fees can be added to your account and settled on departure. Trevose Ltd accepts no liability for any personal injury suffered whilst playing golf (players are advised to ensure they have adequate personal liability cover, as Trevose Ltd does not provide such cover for visiting players).
Fitness Studio:
Residents are permitted to use the onsite fitness studio at no extra charge. Trevose Ltd accepts no liability for any personal injury suffered whilst using the fitness studio. While using the facilities you accept responsibility for your state of health and physical condition. You should not take part in any physical activity that you may not be fit for.
Tennis and swimming:
Tennis courts must be booked at reception up to one day in advance. Payment for all bookings can be added to your account and settled on departure.
Residents are granted free access to the swimming pool. Please note that whilst there will be a pool attendant during opening hours in the month of August, Trevose Ltd accepts no liability for any personal injury or accident. All children under the age of 16 must be accompanied by an adult if using the swimming pool.
Padel:
Padel courts can only be booked through the Playtomic App. This can be downloaded from the relevant app store from your phone provider. Courts can be booked a maximum of two weeks in advance. Equipment hire is available from the proshop for a fee.
Children’s play area:
We have a children’s play area and we ask that children are supervised by an adult at all times when using this facility. Trevose Ltd accepts no liability for any accidents caused during the use of this area.
Wi-Fi:
While Wi-Fi Is an advertised facility, please note that its provision is subject to availability and network conditions. It may not be available 24 hours a day.
Personal loss or damage:
The Company shall not be liable for loss or damage to any property belonging to the occupants in any of the accommodation however such loss or damage may be caused.
Rates:
Discounted rates and special offers are subject to availability. Your room rate will be confirmed at the time of booking; we regret that we cannot change the rate or terms of your stay once a booking has been confirmed.
VAT
VAT is included at the current rate but these prices are subject to change if VAT rises above 20%. The effective rate of VAT is determined by the rate at the time you make a payment to us. If VAT rises after you have made a deposit payment on your stay, the balance of your charge will be increased to reflect the increase in the rate of VAT, if that rate is above 20%.
Maintenance & Improvements
As the Club is open all year round, you may find that there is necessary maintenance, development or refurbishment work taking place during your visit. We will endeavour to keep any noise and inconvenience to a minimum.
Smoking
Smoking vaping is strictly prohibited in all accommodation and inside areas of the Club. If any member of the party smokes in the property you will be liable to pay an additional charge.
Noise
Residents are requested to turn down the sound of televisions and music between 10pm and 8am.
Damage
You agree to pay for any damage the party causes to the property including the contents of the property (excluding reasonable wear and tear). You will be invoiced for the full costs incurred in rectifying any damage caused by the party.
Should any damage caused by the party to the property result in a cancellation of a future booking you shall be held liable for losses incurred due to any cancelled future bookings.
Your Responsibilities
For the whole period of your stay at Trevose, you will be responsible for the property and will be expected to take reasonable care of it. The property and all equipment and utensils should be left clean and tidy at the end of your stay. If the property is not left clean and tidy you will be required to cover any additional cleaning charges.
Should there be any health or mobility difficulties which may affect a member of the group, this must be pointed out at the initial enquiry/booking stage so that the suitability of the accommodation can be assessed.
Pets
Trevose is a dog friendly complex. Should you choose to bring your dog, it must be booked in with us prior to your arrival. We do not allow dogs on the furniture or beds. All dogs must be kept on a lead while on the golf course. They are not permitted inside the clubhouse/restaurant or at the swimming pool/children’s play area. A maximum of one dog in a Dormy Flat and two dogs in all other units are permitted. There will be a supplemental charge per dog per night, and they must be booked in prior to arrival.
Bookings that include pets are taken on the condition that all flea and worming treatments are up to date. You are not permitted to leave pets unattended at the property at any time.
You as the pet owner will be responsible for removing any evidence left by your pet and reimbursement for any damage caused. A minimum of £100 additional cleaning charge may be applied where appropriate if the accommodation or garden areas are not left in a clean and tidy condition. This would be in addition to any damage costs that may need to be recovered. Each accommodation unit is provided with a vacuum cleaner and we ask guests to clean the accommodation regularly during their stay. Please show consideration for guests visiting after you have vacated your accommodation.
Electric Vehicle Charging Point
Only the designated charging point and manufacturer approved cables for charging any vehicle during your stay are allowed. We also reserve the right to charge an additional fee if charging is felt to be excessive and/or refuse charging if we do not think it is safe/suitable to do so.
It is not permitted to charge your vehicle onsite at any other electrical point other than the designated charger as such, it is NOT permitted to charge your vehicle using a 13-amp socket outlet from your accommodation.
Penalty charges will apply if found breaking this rule.
Miscellaneous
No washing, clothes or other articles, shall be hung or exposed outside any of the accommodation.
All visitors are subject to the rules of the Club which are displayed in the Clubhouse.
